Frequently asked questions

CHANGY

Frequently asked questions

Are the logs made from real wood?

Yes, our logs are made of real wood, to preserve the authenticity of a beautiful blaze.

Are they real flames?

The flames are real, but the logs don't burn! There's no risk: a process that isolates the wood from the combustion chamber has been registered worldwide. No smell, no smoke, no carbon dioxide emissions...

Can you fit your own logs? 

Absolutely not! These are calibrated and fixed to the log carrier to ensure maximum security.

Can it replace a space heater? 

Yes, if your chimney is closed, you can gain a few degrees.

Do I need a chimney flue?

No! You can install Cheminées de Changy in any open fireplace.

How long does a flare-up last?

By filling the tank with 4 liters of Bio-Ethanol, a flambé lasts an average of 8 hours. Of course, you can turn it off at any time by closing the hatch.

Where can I find Bio-Ethanol?

From us or from any DIY store.

In which room should a Cheminées de Changy Chenet be installed?

Even if you don't need a chimney flue, it's essential to install your Chenet in your fireplace hearth, in a well-ventilated room.

Is it risky to use the Chenets des Cheminées de Changy?

No, not at all! Our andirons are safe products, as long as you strictly follow the instructions we've provided.

How do I place an order?

Contact us, and one of our advisers will call you back shortly. Payment is by bank transfer.

Do you deliver worldwide? 

Absolutely! We work with international carriers who take care of all the formalities.

How does delivery work?

Your order will be dispatched within 10 days of order confirmation by payment. A tracking link is sent to you as soon as the andirons leave our workshop.
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